Northway Instruments – Payment Policy
At Northway Instruments, we’re committed to providing a secure, transparent, and hassle-free purchasing experience. Please review the payment policy below before placing your order.
✅ Accepted Payment Methods
We accept a variety of safe and convenient payment options:
Major Credit & Debit Cards
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Visa, Mastercard, American Express, Discover, Diners Club
Digital Wallets & Payment Services
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Shop Pay, Apple Pay, Google Pay, PayPal, Venmo
🛒 How to Complete Your Purchase
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Add your chosen products to your cart.
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Proceed to checkout and enter your shipping details.
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Select your preferred payment method and enter your payment information.
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Review your order and confirm your purchase.
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Once payment is successfully processed, you’ll receive an instant confirmation email.
If there are any issues with your payment, we will notify you by email.
💵 Currency
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All prices are listed and charged in U.S. Dollars (USD).
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If paying with an international card, your bank may apply currency conversion or processing fees.
📧 Order Confirmation & Invoice
Once your payment is complete, you’ll receive an email containing:
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Your order number
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A summary of purchased items
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The total amount charged
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Shipping and tracking details (once available)
This email serves as your official receipt.
🔒 Payment Security
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All payments are processed through secure, SSL-encrypted, PCI-DSS-compliant gateways.
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Northway Instruments does not store or share your sensitive payment information.
🧾 Payment Authorization
By completing your purchase, you authorize Northway Instruments to charge your selected payment method for the full order amount.
If payment authorization fails, your order may be delayed or canceled. We’ll contact you if this happens.
🔁 Refunds & Cancellations
Cancellations
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You may cancel your order within 24 hours of payment, provided it has not yet been processed or shipped.
Refunds
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For full refund eligibility and processing timelines, please review our Refund & Return Policy.
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Most refunds are processed within 7 business days, depending on your bank or payment provider.
📝 Updating Payment Information
To update your payment method:
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Log in to your Northway Instruments account.
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Go to Account Settings > Payment Methods.
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Add, edit, or remove payment details.
🚨 Fraud Prevention
For your protection, some orders may undergo security verification. We may contact you for additional information before processing high-risk transactions.
💬 Contact Us
For any payment-related questions or concerns:
📧 Email: support@northwayinstruments.com
📞 Phone: 888-865-1086
🕘 Business Hours: Monday – Sunday, 9 AM – 6 PM EST
Northway Instruments – Precision Tools for Discovery.